Privacy Policy

Effective date: 18 September 2026

This policy explains what Atlas Texturing ("Atlas", "we") collects when you use the Atlas plugin, the Atlas service and the account page at atlastexturing.com, why, who else sees it, how long we keep it, and what you can ask us to do. We are based in Vancouver, British Columbia, Canada, and are responsible for this data. Contact: hello@atlastexturing.com.

1. What we collect

• Your account. Your email address, the identifier our sign-in provider assigns you, and a display name if you give one.
• Your plugin sessions. The plugin version, when each session was created and last used, and when you sign out.
• Billing. Your plan and its renewal date, your balances and each change to them, and the transaction and invoice records our payment processor sends us. We never receive or store card numbers. To keep the free trial fair, when a trial starts we keep a scrambled form of the card's brand, last four digits and expiry date; it cannot be read back into those details, and it only lets us count how many trials one card has started.
• Generation records. For each generation: the model, the size, the price, when it ran, how long it took, and whether it succeeded.
• Generation requests. The images and text sent for a generation are kept only while the generation runs and until the result has been delivered to you, for at most one hour, then deleted. Your meshes never leave your computer.
• Usage statistics and crash reports. While the switch "Send usage statistics and crash reports" is on, the plugin sends us counts and timings of what it does: which steps are used, how many results are kept or discarded for each model and stock recipe, why a run was stopped, and how long captures and exports take, with the number of UV tiles and the texture size. It sends a description of your computer: the Atlas, Painter and Windows versions, the graphics card and its memory, the processor count, the memory and the display scale. When Atlas fails, it sends the kind of error and where in Atlas's own code it happened. It never sends your images, prompts or recipes, or the names of your files, layers and projects. The switch starts on; turn it off in Painter under Atlas › Settings › Account, or on the account page, and nothing more is kept or sent. If you use "Send a report" in Painter, we also receive what you wrote, whatever the switch says.
• Contributions, only if you opt in. With the contribution switch on the account page turned on, we keep the request, the result and the geometry passes of the runs you make while it is on, linked to your account. The switch is off by default.
• Service logs. Like every online service, ours records the address, time and outcome of each request, to find failures and misuse.
• Correspondence. If you write to us, we keep the exchange.

We use no advertising trackers and no analytics on the account page. Signing in stores a session token in your browser so you stay signed in. Our payment processor's checkout uses its own cookies under its own policy.

2. Why we use it

To run Atlas: sign you in, quote and run generations, deliver results and keep your balances right. To bill you and keep the accounting records the law requires. To keep the service safe and within the providers' content rules. To fix problems and improve Atlas. To build a training dataset, only from artists who opted in. To answer you.

We do not sell your data and we do not use it for advertising.

3. Who else sees it

Atlas runs on other companies' services. Each sees only what its role needs:

• AI model providers, based in the United States, receive the images and text of each generation request and return the result. Under our terms with them they do not use your requests to train their models; they may keep limited logs to detect misuse.
• Cloud hosting and database providers, in the United States, hold the service, its database, the temporary request files and the service logs. An error-monitoring provider receives the error reports of our own service; the plugin's crash reports come to us only.
• Polar, our reseller and merchant of record, processes payments, tax, invoices and refunds under its own privacy policy.
• Website and email delivery providers serve the website and deliver the sign-in and account emails.

Your data therefore leaves Canada and, if you are in Europe, the European Economic Area, and is protected there by our contracts with these providers. No one else receives it unless the law obliges us, in which case we tell you when we are allowed to. The current list of providers is available on request.

4. How long we keep it

5. What you can ask

Write to hello@atlastexturing.com from your account email and, within 30 days, we will show you what we hold about you and give you a copy; correct anything wrong; delete your account and its data, except the billing records we must keep and except contributions already used to train a model, which cannot be extracted from it; delete your contributions; or sign you out everywhere. Contributions can also be deleted, and the switch turned off, on the account page.

If you believe we have handled your data badly, tell us first. You may also complain to the Office of the Privacy Commissioner of Canada, the Information and Privacy Commissioner of British Columbia or, in Europe, your local data protection authority.

6. How we protect it

All data travels encrypted. Access to accounts and to our own systems is protected by more than a password. Request files are private and deleted on a schedule. We keep the number of people and systems that can see your data as small as running the service allows.

7. Children

Atlas is for adults. We do not knowingly collect data from anyone under 18; if we learn we have, we delete the account.

8. Changes

We post new versions of this policy with their date at atlastexturing.com/privacy. For changes that affect you materially, we give notice on the account page or by email.

9. Contact

Atlas Texturing, Vancouver, British Columbia, Canada. hello@atlastexturing.com